Jet2 has criticized airports for being “woefully unprepared and poorly resourced” which has led to “inexcusable” travel chaos.
The holiday company said customers had to endure a ‘much poorer experience’ than they should have, pointing to ‘often atrocious customer service’ from airports and ground handling providers, long lines in waiting times, baggage handling problems, delays and lack of staff on board. catering supplies.
Thousands of British travelers have seen their flights canceled in recent weeks – many in the short term – as the aviation sector grapples with staff shortages and growing demand post-pandemic.
Executive Chairman Philip Meeson said: “Most of our 10 base airports in the UK have been woefully ill-prepared and under-resourced for the volume of customers they could reasonably expect, as have other suppliers, such as on-board caterers and airport PRM suppliers (passengers with reduced mobility).
“Inexcusable, knowing that our flights have been on sale for many months and that our load factors are completely normal.”
“This difficult return to normal operations has happened simply due to the lack of planning, preparation and reluctance to invest on the part of many airports and associated suppliers,” he added.
Jet2 said it was “directly affected” by the disruption and said its performance in the current year would depend on how quickly the aviation sector returns to “a certain level of stability”, as well as the number reservations in the future.
Read more: easyJet reported on handling passengers with canceled flights
The group reported pre-tax statutory profit of £388.8m in the year to March, up from £341.3m the previous year.
It came as the owner of Manchester, London Stansted and East Midlands airports announced losses of £320million over the same period, with passenger numbers only at a third of pre-pandemic levels .
The group served 20.5 million passengers, more than triple the figure for the previous year, when the COVID lockdowns took their toll.
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Manchester Airports Group (MAG) said its combined losses for the last two years amounted to £694 million.
It said it had, like all airports, “found it difficult to replenish staff quickly enough to meet this growing demand, causing periods of disruption at our airports”.
However, MAG said it had “welcomed hundreds of new colleagues to the operation”, adding: “We hope to have the resources we need in place ahead of the busy summer season”.