Dozens of travelers stranded by a series of disastrous delays and cancellations at LaGuardia Airport waited for hours on Friday in hopes of finally being able to rebook their flights.
“It’s horrible. They send you all updates regarding delays, but when the actual cancellation [comes]no word from anyone,” John Rodriguez, who missed a wedding in the Florida Keys after his flight to Florida was canceled Thursday morning, told The Post.
“We had a wedding to do today at 2 p.m. As you can see, we’re not there yet.
On Thursday, more than a third of all flights from the Queens hub were canceled on one of the worst travel days this summer – and the chaos spread through to Friday, which saw 19% canceled flights and 24% more with delays. afternoon.
And although the turmoil of cancellations largely dissipated on Friday afternoon, at LGA’s Terminal C, about 100 still stranded travelers were queuing outside a Delta support desk and waiting to be re-booked.
“They don’t want to give out hotel vouchers and they didn’t put me on a flight until two days later and they gave me food for one meal for all of us,” said Mark Men, 33 years, which has just completed a week. vacation in the big city with his wife and two children and tries to return to Tennessee.
“They also said if I wanted more meals that I should be entitled to, I would have to call them, and if they say yes on the phone, I would have to come back to the airport, get the vouchers, and vouchers are only good. than at the airport,” said Men, whose children are 3 and 5.
“I do not know [what to do]. I am trying to book a hotel. We had a budget for our vacation, and now we will have to save money.“
Rodriguez, who is fortunately a local, returned home at 10 p.m. last night after his flight was delayed nearly 12 hours and then canceled. He remains hopeful that he can get a flight “anywhere near” the Florida Keys so he can at least save a hotel reservation he made in Islamorada.
“We had reservations at Islamorada in the Keys, starting tomorrow. They don’t want to refund anything. It’s like $2,000 down the drain. We’re trying to see if we could get something,” Rodriguez said.
“So far nothing.”
The couple waited two hours on Thursday to see an agent and when they finally spoke to her they were told there was nothing she could do.
“I was pretty pissed off. Then we had to wait another hour and a half to get our bags back,” Rodriguez said.
“[Today] my wife called. She has someone now, she’s trying to help us. She succeeded after almost three hours of waiting.
Amaury Severino is also trying to travel to Florida for a vacation with 12 members of his family, including his young children, but gave up flying mid-afternoon and was in the process of reserving a large van that he could drive to Orlando.
“We booked this flight maybe a few months ago. We were very prepared for it. I took a week off. It happened out of nowhere. They canceled it for us. We already went online and they said they had Sunday available for us, but we have to get there today,” said Severino, 26, who lives in Queens with her three 3-year-old children. 4 and 10 months.
“We’re already forgetting to fly, we’re just going to start driving… it’s going to be harder with the kids. We just hope they sleep more than they cry.