HomeTravelsMore baggage mishandled in 2021 due to understaffing: report

More baggage mishandled in 2021 due to understaffing: report

NEWYou can now listen to Fox News articles!

Air travel has seen an increase in 2021.

The same applies to misdirected baggage.

Leading multinational information technology company for the airline industry, SITA – also known as Société Internationale de Télécommunications Aéronautiques – released a Baggage IT Insights report for 2022. It speculated that the he potential increase in mishandled baggage could be linked to staffing shortages at airports.

SITA, which provides air travel analytics to more than 2,500 aviation customers including airports, airlines and government agencies, said 2.28 billion passengers flew in 2021.

THIS TRIP HACK REVEALS HOW TO GET AN ‘ENTIRE LINE FOR YOURSELF’ ON FLIGHTS

During this period, the global mishandled baggage rate increased by 24% to approximately 4.35 mishandled bags per 1,000 passengers.

International flights had a higher mishandling rate of 8.7 bags per 1,000 passengers, while domestic flights had a much lower mishandling rate of 1.85 per 1,000 passengers.

In 2021, there were 2.28 billion air passengers, according to SITA travel data.  This number represents an increase of 26.9% compared to the number of air passengers analyzed by the company in 2020.

In 2021, there were 2.28 billion air passengers, according to SITA travel data. This number represents an increase of 26.9% compared to the number of air passengers analyzed by the company in 2020.
(Stock)

“Airlines, groundhandlers and airports have reduced staff to maintain business viability during the pandemic, which has impacted resources and expertise dedicated to baggage handling,” said said SITA CEO David Lavorel in a statement.

“Unaddressed, this challenge could see the rate of mismanagement continue to climb and become much higher than it was before the pandemic.”

MAN ON BRITISH AIRWAYS FLIGHT SAYS HE ENDED ON NEARLY EMPTY PLANE, TIKTOK VIDEOS SHOW UNCLAIMED SEATS

Lavorel continued: “The industry must now do more with less. As we emerge from the pandemic, the industry’s focus remains on safely managing the end-to-end handling of passenger baggage – but now it must also reduce the total cost and training required.”

Of the mishandled bags in 2021, SITA’s report says 71% were delayed, 23% were damaged or stolen – and 6% were lost or stolen.

Seven out of 10 mishandled bags in 2021 were delayed, according to SITA.

Seven out of 10 mishandled bags in 2021 were delayed, according to SITA.
(Stock)

The top seven reasons for delayed baggage were poor transfer management (41%); ticketing errors, bag changes and security hold-ups (18%); loading failure (18%); problems with airports, customs, weather conditions and weight restrictions (8%); marking errors (6%); mismanagement upon arrival (5%); and loading errors (4%).

Airlines are generally responsible for damaged, delayed and lost baggage, according to the US Department of Transportation.

SITA’s updated Baggage IT Insights report suggests investments in automation and technology can help minimize mishandled baggage, including computerized baggage tag readers, digital check-ins and baggage drops, self-service opportunities and end-to-end tracking and reconciliation programs that match baggage. to passengers in areas where the risk of mishandling is highest.

FLIGHT HOTEL REVEALS HOW PASSENGERS GOT FREE FIRST CLASS SEATS

Airlines are generally responsible for damaged, delayed and lost baggage, according to the US Department of Transportation.

According to SITA, approximately 41% of delayed baggage in 2021 is due to poor transfer management.

According to SITA, approximately 41% of delayed baggage in 2021 is due to poor transfer management.
(Stock)

The government agency Aviation Consumer Protection’s webpage states that airlines responsible for mishandling baggage are required to compensate passengers for repairs or refunds.

They are also responsible for paying incidental charges for delayed baggage and locating or paying for lost baggage. Certain exclusions may apply.

CLICK HERE TO GET THE FOX NEWS APP

In some cases, baggage may be damaged or lost during the TSA screening process.

The TSA says passengers whose property is damaged by screening can file a claim if compensation is needed.

Must Read