HomeTravelsToronto Pearson airport is even more of a nightmare with Rogers outage

Toronto Pearson airport is even more of a nightmare with Rogers outage

It’s no exaggeration to say that Toronto’s beleaguered Pearson airport has been one of the worst places in the world to travel to in recent months. Some would even have argued, before the nationwide outage of Rogers service today, that the situation at Pearson couldn’t get any worse.

They were wrong.

Like so many other establishments in Canada today, the nation’s largest airport struggles to function without solid access to debit machines, wireless service, ATMs or anything else dependent on the larger telecommunications company of Canada.

First, there is the question of paying for anything in the retail stores or restaurants of the huge airport; with Interac down, it’s cash only. Some places accept credit cards, but ATMs and even e-transfer services are down thanks to Interac’s reliance on Rogers.

Some passengers are reporting problems accepting their documents due to the breakdown.

Others simply request service on their own cellphones as they wait in queues and on the tarmacs of the notoriously busy and crowded airport.

The Greater Toronto Transport Airports Authority (GTAA), which operates Pearson, told blogTO that the flight hub is “actually seeing minor impacts from the Rogers outage.”

“This includes possible delays with fuel operations and throughput is not currently available at retail stores,” a GTAA representative explains.

It’s hard to determine from the outside which flights are delayed or canceled due to Rogers-related fuel operations and which are just… you know, normal Pearson mess right now.

The problems inside Pearson are compounded by federal government requirements that anyone arriving in the country, citizen or visitor, must complete the ArriveCAN application upon entry.

This turns out to be impossible to do for people who cannot access the internet on their phone.

Toronto Pearson International Airport has been plagued by huge crowds, long lines, security delays and serious baggage claim issues for months now as the world opens up to traveling again after the pandemic.

Canadian Transport Minister Omar Alghabra acknowledged last week that the situation at Pearson was “unacceptable” and announced new measures earlier this week to help address some of the problems.

These efforts include hiring more than 1,000 additional security screening officers, installing additional customs kiosks, improving the mandatory ArriveCAN application, and forming a special task force to address security issues. air transport and the huge backlog of passport renewals.

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